Last updated: 21 October 2026
This policy explains what information Videoloops collects when you visit videoloops.net, contact us, or buy a pack.
Who we are
Videoloops is a VJ content studio operated by the team behind led-matrix.com. For privacy questions, contact [email protected].
Information we collect
- Contact information you send us — your name, email address, and the details of your enquiry or order.
- Analytics data — pages visited, approximate location, device type, browser, referring site, and interactions with the site. We use Google Analytics 4 through the Google tag.
- Server logs — standard web server logs, including IP address, request time, requested URL, and user agent. These are used for security and troubleshooting.
- Payment information — when you buy a pack through Gumroad, payment is processed by Gumroad. We do not receive or store your full card details.
Cookies and analytics
The site uses Google Analytics 4 to understand which pages and guides are useful. Google may set cookies and process data according to its own policies. You can block analytics cookies in your browser or use a privacy extension. Blocking analytics does not prevent you from browsing the site.
We do not use advertising cookies or sell personal information.
How we use information
We use information to:
- Respond to enquiries and provide quotes.
- Deliver packs, licenses, and support.
- Improve the site, content, and product pages.
- Protect the site against abuse and fraud.
- Meet legal and accounting obligations.
Sharing
We share information only with service providers that help us run the site and business, such as hosting, analytics, email, and payment providers. We do not sell personal information. We may disclose information if required by law or to protect our rights.
Retention
Contact and order records are kept for as long as needed to provide support and meet legal obligations. Analytics data is retained according to the Google Analytics retention setting. Server logs are kept for a limited period for security and troubleshooting.
Your rights
Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information. You may also have the right to data portability and to lodge a complaint with your local data protection authority.
To exercise a right, email [email protected]. We may need to verify your identity before responding.
International transfers
Our service providers may process data in countries other than yours. Where required, we rely on appropriate safeguards for those transfers.
Changes
We may update this policy when the site or our services change. The date at the top shows the latest revision.