Last updated: 21 October 2026
We want you to know exactly what you are buying. If something is wrong with a pack, contact us and we will make it right.
Digital packs
Digital packs are delivered as downloadable files. Because the files can be accessed immediately, all sales are generally final once the download has been delivered.
If a file is defective or not as described
If a file is corrupted, missing, or materially different from the product description, contact us within 14 days of purchase. Include:
- The order email address.
- The pack name.
- A short description of the problem.
- A screenshot or error message if possible.
We will replace the file or, if a replacement is not possible, issue a refund for the affected pack.
Licensing problems
If you purchased a license for the wrong scope — for example, a single-venue license for a multi-venue tour — contact us before using the content. We can usually upgrade the license and credit the original payment.
Custom work
Custom loops, custom resolutions, and commissioned work are quoted separately. Deposits and cancellation terms are confirmed in writing before work begins.
Chargebacks
Please contact us before opening a chargeback. We can usually resolve download or licensing issues faster directly. Fraudulent chargebacks may result in the license being revoked.
How to request a refund or replacement
Email [email protected] with the subject Refund request — [pack name]. We aim to respond within 1–2 business days.
Your statutory rights
Nothing in this policy limits rights you have under applicable consumer law. If you are a consumer in the EU or UK, you may have additional cancellation rights; contact us and we will explain how they apply to your order.